Learn key takeaways from a webinar with INTELITY and spa management software partner Book4Time
Recently INTELITY Sales Director Ben Teplitsky joined Sal Capizzi from Book4Time to discuss how hoteliers can enhance the guest experience with in-room, on-demand technologies. Specifically, the seamless Book4Time and INTELITY integration powers the ability for hotel and resort guests to view and book spa and wellness services and products, all from a mobile device. The lively conversation explored how the guest experience has evolved through mobility and innovative technology, advancing the ability to engage guests through mobile apps and promote hotel amenities–on property, in-room, and beyond.
Here are the three highlights:
Leverage digital booking engines for property amenities
With in-room tablets and hotel mobile apps, hoteliers can leverage a property’s spa amenities to increase guest engagement. Selecting technology partners with seamless integration, like Book4Time and INTELITY, augment the services and systems you’re already providing and make for increased adoption and ease of use by both guests and staff. The platform and service isn’t necessarily meant to replace what a property is already utilizing, but meant to enhance and provide a new conduit between hotel staff and guests, elevating amenities and services and leveraging the data and analytics on the back end to enhance guest engagement.
A downloadable branded mobile hotel app includes not only spa services, but also leverages other digital features such as mobile check-in, mobile key, and digital concierge menus and services. With in-room tablets, hotels can also engage with guests during their stay, promoting hotel services and amenities directly to guests and enabling one-touch booking.
Integrated mobile platforms provide a seamless experience for both guests and staff
The guest journey is evolving, and as more travelers use online booking and mobile apps for ride shares and airlines, by the time they get to a hotel property, it’s no longer just a nicety to have mobile apps and in-room technology, it’s an expectation. The INTELITY Team has seen almost double the amount of hotel mobile app downloads and a sharp increase in engagement with in-room tablets. Additionally, we’re seeing that hotels that leverage digital tools frees up their staff to spend more time with guests and provide a more high-touch, high-service experience.
Certified integrations with a property’s PMS, POS, and other tech systems such as lock providers and spa management, builds a seamless tech stack that is leveraging guest data and analytics to provide a more personalized experience for guests while easing workload for staff.
Drive revenue from spa services and products through innovative guest engagement
Pushing personalized promotions and spa services directly to guests via an in-room tablet and hotel mobile app entices guests to explore the menu and book services with one click, never having to make a phone call or leave the comfort of their room. For example, Is it warm outside? Offer guests a cooling facial treatment or relaxing foot bath. Is a guest celebrating a special occasion? Serve them a promotion for in-room bubbly and fresh berries. The possibilities are endless to offer guests personalized promotions via an in-room tablet or mobile app that immediately drives revenue.
When digital technology becomes part of your property’s ecosystem, and you’re providing guests a feature-rich mobile experience, you enable so much more than just skipping a line; guests are able to more actively engage with the hotel and the amenities offered, increasing revenue for all aspects of the property.
The additional engagement afforded by a digital guest experience, especially with in-room technology, can not only increase revenue for your property, it greatly enhances guest satisfaction, leading to more positive reviews and repeat visitors.
To learn more about what hotel tech is available to boost your digital guest experience, request a demo today.