Investment in Improving Guest Experience Reduces Costs

The cost of providing guests with better customer experience in hotels is far outweighed by the returns possible from such action.

Improving guest experience is vital for the success of a hotel, but there are still questions surrounding the potential returns on investing in hospitality customer experience, especially as guests’ preferences have evolved after the past decade to include hotel technology and innovation.

Hotels that have a better guest experience than competitors realize higher revenue and customer retention, according to studies.

Guests who have positive previous experiences spend 140 percent more than those who have negative ones.

Also, customers who give high ratings for previous experiences have a 74 percent chance of still being a subscribed customer a year later, which is nearly 30 percent more than a customer with a poor previous experience.

And despite fears about the costs associated with guest experience technology, improvements are shown to reduce overall hotel costs. Telecommunications company Sprint reported a reduction in customer care costs of 33% due to initiatives that improved customer experience.

A 5-year study of various companies showed that those providing exceptional customer experience performed 128% better than those not focusing on improving customer experience and enjoyed smaller loss on returns.

What next? Contact our team to develop a guest experience strategy that will help you increase guest satisfaction, generate revenue and improve operations.

For more information on how hotel technology can give you a competitive edge when it comes to improving the guest experience, schedule a free consultation with industry experts.

Integrations

Download the Checklist

Fill out this short form to access the our Roadmap to Tech Success: 10 Questions to Ask Vendors Before Your Next Purchase.

[Product Name]

Download the One-Sheet

Fill out the following form to access additional information about …

Mobile Key

Download the One-Sheet

For additional information about our Mobile Key solution, download the PDF one-sheet after filling out this short form.

Mobile & In-Room Dining

Download the One-Sheet

Fill out this short form to access additional information about how we approach digital dining.

Guest Marketing

Download the One-Sheet

Fill out this short form to access additional information about using our platform to market to your guests.

In-Room Tablets

Download the One-Sheet

Fill out this short form to access additional information about our In-Room Tablets.

Integrations

Download the One-Sheet

Fill out this short form to access additional information and a list of our more popular integrations.

Smart Mirrors

Download the One-Sheet

Fill out this short form for more information about our Smart Mirrors solution.

Casting

Download the One-Sheet

For additional information about our Casting solution, download the PDF one-sheet after filling out this short form.

Live! Casino & Hotel Success Story

Download the One-Sheet

For additional information about Live! Casino & Hotel and how they saw success leveraging Guest Marketing, download the PDF one-sheet after filling out this short form.

Do Not Sell My Personal Information

In accordance with the California Consumer Privacy Act (CCPA) you have the right to opt out of the sale of your Data to third parties. Submit your request below to opt out of the sale of your Data.

INTELITY will review your request and respond within 5 business days.

Data Questions for CA Residents

Want to know more about your Data? Send us an email using this form and we’ll get back to you as quickly as we can.

Mobile Check-In

Download the One-Sheet

For additional information about our Mobile Check-In solution, download the PDF one-sheet after filling out this short form.