Hotel staff is able to leverage hotel in-room tablet technology to improve service and increase hotel revenue.
Adoption of touchscreen tablets in restaurants has increased over the past few years as reports are released supporting their usefulness in improving business and making customers happy. Numerous chains have been so impressed by pilot runs with restaurant tablets that they’ve expanded the food and beverage technology into hundreds of locations.
But these benefits are not just for kiosks and tablets in restaurants. Hotels have been able to translate the same principles to leverage in-room tablets for hotels and kiosks for a wide array of competitive advantages. Here are a few of the proven results possible from the installation of hotel guest room tablets.
Increased Hotel Revenue
The general numbers don’t lie. The ease of use provided to customers by hotel tablets when it comes to completing tasks like reviewing menu items and placing orders, whether in the guest room or dining at the hotel restaurant, promotes better sales. Studies show the user experience of tablets causes higher sales conversions, more so than on desktop computers, laptops or even smartphones. Businesses using tablets for ordering have reported higher average check amounts and a 15-percent increase in tips.
Improved Hotel Marketing & Upsell Opportunities
Hotel tablets allow for the presentation of full menus with visuals that can be accessed in only one or two taps of a finger. Guests are able to scroll through numerous items with automatic electronic prompts to add on. A guest ordering an in-room dining meal might be encouraged to add a bottle of wine or fitting side to order before submission. One chain was able to increase the sale of appetizers and desserts by 20 percent thanks to the use of tablets for ordering meals.
Enhanced Hotel In-Room Entertainment
The state of hotel room entertainment has shifted in recent years due to hotel technology trends, such as mobile device use by guests for streaming content and announcements of hotel brand partnerships with modern media companies like Netflix.
Hotel in-room tablets can add to the hotel in-room entertainment experience by providing guests with another means of control and personalization of the guest experience. Tablets can be used to stream movies in the hotel room, play games, read digital newspapers and magazines, or browse the Internet. Reports are that at least 1 in 10 tables opts to order premium content such as unlimited games on touchscreen tablets when available, which shows further potential for expanded revenue intake for the hotel.
More Efficient Staff Operations
Tablets are being implemented in the hospitality industry at large, and one of the major draws is the improved operational efficiency. Hospitality tablets are able to “[expedite] the whole process [of food ordering]” as well as “[cut] down on labor costs.”
For instance, hotel tablets running on the INTELITY hospitality technology platform are able to electronically send all tickets to appropriate departments, which can then be managed and tracked to fulfillment through a single back-end portal. Hotel managers are able to review service performance and make changes as necessary to improve speed and efficiency.