INTELITY ticketing - dashboard

Ticketing

Our Ticketing solution provides management and staff with a central location to manage, track, and dispatch guest requests, work orders, and preventative maintenance.

A multi-point solution, the Ticketing also includes:

INTELITY ticketing - dashboard feature

More Than a Simple Ticketing Solution

Get a high-level overview of all activity on your property in a single dashboard.

  • Provides real-time updates on the status of tasks via push notifications, email, and SMS
  • View all guest requests, work orders, and preventative maintenance tasks
  • Available on desktop and mobile
INTELITY ticketing - service recovery

Service Recovery

Resolve guest complaints in real-time with INTELITY’s Service Recovery feature. This portion of our Ticketing solution allows staff members to log guest complaints in the INTELITY Staff platform and track the steps taken to recover the service.

  • Capture and track guest complaints
  • Track the service recovery steps
  • Identify service recovery costs and staff members involved in service recovery
  • Track escalations and common guest complaints
INTELITY ticketing - preventative maintenance

Preventative Maintenance

Using our Preventative Maintenance feature, hotel management can ensure their equipment remains in excellent condition and significantly reduce operational costs by avoiding unexpected maintenance.

  • Schedule and track all routine maintenance
  • Keep a digital record of completed tasks
  • Reduce operational costs
  • Better maintain equipment
INTELITY ticketing - work order checklists

Work Order Checklists

Streamline your day-to-day operations with our Work Order Checklists feature. Part of our Ticketing solution, this feature can improve your operational consistency and dramatically reduce the number of potential errors in multi-step work orders.

  • Gives staff members a detailed breakdown of their tasks
  • Provides management with a comprehensive view of staff activity
  • Reduces the chance of error
  • Eliminates the need for paper lists and forms