Intelity Provides In-Room and Mobile Guest Service Technology at Boston Harbor Hotel


Boston Harbor Hotel has partnered with Intelity for a high-tech guestroom upgrade during its renovation.

The Boston Harbor Hotel has tapped leading hotel technology provider Intelity to install guest service and engagement software on touchscreen tablets in all 230 guest rooms. Intelity will also develop a hotel mobile app for the Forbes Travel Guide Five-Star property.

Both the app and the in-room hotel tablets will run on Intelity’s ICE platform for a robust combination of both guest-facing and hotel management tools.

Stephen Johnston, Boston Harbor Hotel Managing Director and General Manager, said, “We tested different guest service technology, but we opted for Intelity’s solutions because of the capabilities beyond the basic features. Our hotel needed a partner that offers integrations with our other systems. We’re also excited at the prospect of removing the majority of paper from our rooms.”

Traditional print compendiums and alarm-clock radios can all be replaced with the in-room tablets, which offer guests access to full hotel information. The Intelity tablet software also serves as a one-stop hotel services center that guests can use to make requests, place room service orders, and manage their stay with features like maps, menus, and transportation information.

Using their personal mobile device, guests will be able to enjoy a similar experience using the hotel mobile app to find information and request services. Whether at the property, at the airport or elsewhere, a smartphone or tablet will function as a direct line of communication with the hotel.

Intelity’s platform will integrate with the resort’s MICROS OPERA Property Management System and HotSOS Ticketing System to seamlessly communicate guest data.

Hotel staff can control the guest-facing components using the back-end control tools, which include content management, business intelligence metrics, guest request tracking, and notifications, and filtered guest messaging.

Johnston added, “One of the winning features of the Intelity system for us was the ability to use only one portal to manage all aspects of the system. It really simplifies things for the staff and enables us to get a full view of service at our hotel. It’s more robust than any of the others that we evaluated.”