The waterfront resort sets the technology standard for Michigan hotels by implementing INTELITY’s guest experience and staff management platform
INTELITY™, the global travel industry’s first and most powerful enterprise guest engagement and staff management platform, announced today that The Inn at Harbor Shores will be implementing its expansive hospitality platform, marking INTELITY’s first property in Michigan.
“We are proud to announce our launch of INTELITY’s in-room tablets in all our guest rooms. Implementing this technology will help us better manage our operational efficiencies and guests requests, and will put us on the cutting edge of hotel technology trends,” said the hotel’s General Manager, Brady Cohen. “We’re excited to be the first property in Michigan to implement INTELITY’s platform and we look forward to seeing how our guests react to our newest addition. Incorporating this technology into our daily operations will allow us to continue to create exceptional guest experiences while adding in a new layer of personalization. Cheers to a new year and new technology!”
Located on one of the oldest harbors in the Great Lakes, The Inn at Harbor Shores has cemented itself as southwest Michigan’s leading resort destination. Designed in the style of the classic coastal architecture of the late 19th and early 20th century, the Inn at Harbor Shores boasts 92 beautifully appointed rooms. Through the INTELITY platform, guests and staff of the Inn at Harbor Shores will have access to a custom mobile app, in-room tablets, and INTELITY’s back office dashboard, which combined, will dramatically improve operational efficiency, drive new revenue opportunities, and meet the expectations of today’s highly-connected travelers.
“We are excited to welcome The Inn at Harbor Shores into our portfolio of stunning boutique hotels,” said INTELITY CEO Robert Stevenson. “Guests and staff alike will enjoy the connectivity that the INTELITY platform provides and we look forward to seeing the impact that platform has on The Inn at Harbor Shores’ staff management and guest experience.”
The rollout of the INTELITY platform will be done in two phases. The first phase will include the implementation of INTELITY’s in-room tablets, mobile app, and INTELITY’S back office solution that is integrated with Maestro, the property’s PMS. INTELITY’s mobile key solution will be implemented as part of the second phase. Guests will be able to expedite check-in and checkout via the mobile app and use their mobile devices to enter the property’s amenities without a key, thus modernizing one of Michigan’s top resort destinations.
