The waterfront resort sets the technology standard for Michigan hotels by implementing INTELITY’s guest experience and staff management platform
INTELITY™, the global travel industry’s first and most powerful enterprise guest engagement and staff management platform, announced today that The Inn at Harbor Shores will be implementing its expansive hospitality platform, marking INTELITY’s first property in Michigan.
Located on one of the oldest harbors in the Great Lakes, The Inn at Harbor Shores has cemented itself as southwest Michigan’s leading resort destination. Designed in the style of the classic coastal architecture of the late 19th and early 20th century, the Inn at Harbor Shores boasts 92 beautifully appointed rooms. Through the INTELITY platform, guests and staff of the Inn at Harbor Shores will have access to a custom mobile app, in-room tablets, and INTELITY’s back office dashboard, which combined, will dramatically improve operational efficiency, drive new revenue opportunities, and meet the expectations of today’s highly-connected travelers.
The rollout of the INTELITY platform will be done in two phases. The first phase will include the implementation of INTELITY’s in-room tablets, mobile app, and INTELITY’S back office solution that is integrated with Maestro, the property’s PMS. INTELITY’s mobile key solution will be implemented as part of the second phase. Guests will be able to expedite check-in and checkout via the mobile app and use their mobile devices to enter the property’s amenities without a key, thus modernizing one of Michigan’s top resort destinations.