CEO Update Banner Image
A Final Update on COVID-19
The first Filipino property to implement INTELITY, Bacau Bay Resort Coron will prioritize guest satisfaction with contactless, mobile tech

Bacau Bay Resort Coron Teams Up with INTELITY to Deliver a Mobile-First Guest Experience

SHARE
Share on linkedin
Share on facebook
Share on twitter
Share on email

The first Filipino property to implement the INTELITY platform, Bacau Bay Resort Coron will prioritize long-term guest safety and satisfaction through contactless, mobile technology

INTELITY®, the provider of hospitality’s most comprehensive guest experience platform, announced today it has signed a deal with Bacau Bay Resort Coron in the stunning Philippine island region of Palawan to provide contactless service and seamless hotel experience to guests through the INTELITY platform, which includes a branded mobile app, mobile check-in, mobile key, and GEMS®. This marks the first deal for INTELITY in the Philippines, and reflects the company’s growing footprint in the Asia Pacific region.

With the implementation of the INTELITY platform, Bacau Bay Resort Coron will allow guests to check in directly from their smartphone or tablet before they even arrive. Once checked in, the app will generate a secure, convenient digital key that guests can use to access their room—entirely bypassing the need to stop at the front desk. Using the app, guests will have access to an array of digital amenities and services throughout their stay. They’ll be able to find hotel and amenity information, make amenity and activity reservations, order food, schedule touchless deliveries, communicate with resort staff, and more—driving satisfaction and revenue for the property. To exit, all they’ll need to do is approve their folio and check out digitally.

On the backend, GEMS will connect all guest requests and orders—including check-in, dining, housekeeping, room controls, and more—to Bacau Bay Resort Coron’s systems and staff. With an organized, automated way to receive, track, and fulfill orders, the resort will be able to save staff time and optimize operations, ensuring the focus remains firmly on providing the highest level of service to guests.

“Nothing could be more important to our team than keeping guests safe, comfortable, and satisfied during their stay,” remarked Gilbert Uy, General Manager at Bacau Bay Resort Coron. “Together with INTELITY, we’ll be able to give guests everything they’re looking for to ensure a memorable stay—streamlined service, real-time communication, and control over how much contact they have with staff. This is truly the superior experience guests expect.”

Heralded as the new gateway to the Philippines’ last frontier, Bacau Bay Resort Coron combines modern luxury with natural touches and an atmosphere of tranquility. In addition to 80 deluxe rooms and suites, the property features an exclusive private pier for island-hopping and diving adventures that explore Palawan’s natural wonders, including crystal clear lagoons, underwater Japanese shipwrecks, and a deep dive into the cool and clean waters of Coron.

“We’re thrilled to partner with Bacau Bay Resort Coron and bring the INTELITY platform to the Philippines, a country renowned for its hospitality,” said Benjamin Keller, INTELITY SVP of Sales & General Manager, Asia Pacific. “This is a stunning coastal property that already offers guests immersion in nature and now, with their new mobile app, they’ll be further elevating the guest experience with digital convenience.”

For more information on this partnership or the INTELITY platform, request a demo.

Integrations

Download the Checklist

Fill out this short form to access the our Roadmap to Tech Success: 10 Questions to Ask Vendors Before Your Next Purchase.

[Product Name]

Download the One-Sheet

Fill out the following form to access additional information about …

Mobile Key

Download the One-Sheet

For additional information about our Mobile Key solution, download the PDF one-sheet after filling out this short form.

Mobile & In-Room Dining

Download the One-Sheet

Fill out this short form to access additional information about how we approach digital dining.

Guest Marketing

Download the One-Sheet

Fill out this short form to access additional information about using our platform to market to your guests.

In-Room Tablets

Download the One-Sheet

Fill out this short form to access additional information about our In-Room Tablets.

Integrations

Download the One-Sheet

Fill out this short form to access additional information and a list of our more popular integrations.

Smart Mirrors

Download the One-Sheet

Fill out this short form for more information about our Smart Mirrors solution.

Casting

Download the One-Sheet

For additional information about our Casting solution, download the PDF one-sheet after filling out this short form.

Live! Casino & Hotel Success Story

Download the One-Sheet

For additional information about Live! Casino & Hotel and how they saw success leveraging Guest Marketing, download the PDF one-sheet after filling out this short form.

Do Not Sell My Personal Information

In accordance with the California Consumer Privacy Act (CCPA) you have the right to opt out of the sale of your Data to third parties. Submit your request below to opt out of the sale of your Data.

INTELITY will review your request and respond within 5 business days.

Data Questions for CA Residents

Want to know more about your Data? Send us an email using this form and we’ll get back to you as quickly as we can.

Mobile Check-In

Download the One-Sheet

For additional information about our Mobile Check-In solution, download the PDF one-sheet after filling out this short form.