The new integration will help hotels engage with guests in real-time as well as streamline guest services operations
Dallas, TX (September 29, 2021) – INTELITY®, the provider of the travel industry’s most comprehensive guest engagement and staff management platform, announced today at HITEC Dallas a new integration with Nuvola, hospitality’s leading cloud-based hotel optimization platform. The new integration expands INTELITY’s existing omni-channel guest messaging capabilities and further enriches Nuvola’s capabilities to connect with guests straight from Nuvola’s Guest Chat and Request Management solutions. In addition to guest messaging, service request ticketing has also been included.
“The robust suite of hospitality-focused solutions across both Nuvola and INTELITY provide a comprehensive integrated communications and optimization system,” said Juan Carlos Abello, Nuvola CEO. “Both Nuvola and INTELITY share the common goal of enabling hoteliers to streamline their operations while simultaneously enhancing the overall guest experience. We look forward to deepening our partnership and implementing the new integrated solution with hotel partners around the world.”
This new integration, already being deployed at live properties, allows hoteliers to offer their guests immediate access to staff directly from their mobile phones. Guests can chat with hotel staff and inquire about hotel features or amenities, before, during, or even shortly after their stay, directly in Nuvola’s Guest Chat feature. The integration also enables hotel staff to be immediately notified when a guest submits a service request through Nuvola’s Request Management module. To ensure the requests are being fulfilled in a timely manner, hoteliers can get an escalation notification if requests are not fulfilled within a set time limit.
“At INTELITY we have always prided ourselves on having a deep stack of available integrations. This new integration with Nuvola will bring guest and service management to the next level by solving many of hospitality’s biggest pain points,” said Robert Stevenson, INTELITY CEO. “The combination of our robust platform and Nuvola’s innovative technologies both elevates the guest experience at an installed property, while also increasing staff productivity–what we call a double win for both the guests and staff.”
INTELITY is the global leader in contactless guest experience technology, uniting mobile, in-room, and operational tools into one fully-integrated hospitality platform. Built for the hotel, casino, and luxury residential markets, INTELITY has been named the “Official Mobile and In-Room Technology Provider” by the distinguished Forbes Travel Guide for five consecutive years and is in use at boutique properties, casino-resorts, and global hotel brands, including Marriott, Fairmont, Hard Rock, and more. For more information, visit www.intelity.com.
Nuvola, built by hoteliers for hoteliers, is a single destination cloud-based optimization solution delivering intuitive software to enhance every aspect of a hotel’s operations including guest services, housekeeping, maintenance, green initiatives, and guest engagement. These pillars of focus on overall service optimization are strengthened through Nuvola’s first-hand understanding of day-to-day hotel operations and robust reporting capabilities, keeping your staff in sync, developing accountability, and enhancing the guest journey throughout their stay. Through Nuvola’s in-house innovation team and integrations with third party systems, the company is constantly evolving and exceeding the needs of hoteliers in a dynamic hospitality industry. Visit www.mynuvola.com or email firstname.lastname@example.org to learn more.