The exceptionally unique, experience-forward property puts guest convenience first with mobile check-in, mobile key and more
Los Angeles, CA (July 13, 2023) – INTELITY®, provider of hospitality’s leading guest experience and staff management platform, has announced today a new partnership with Fantasyland Hotel in Edmonton, Alberta. The fun-seeking hotel has deployed INTELITY’s mobile offerings providing guests with mobile check-in, mobile check-out, and mobile key, while streamlining the day-to-day operations for staff through GEMS® — INTELITY’s suite of staff-facing tools.
Located in West Edmonton Mall, the most comprehensive retail and entertainment complex in North America, Fantasyland Hotel is an ideal location for travelers looking for a uniquely adventurous guest experience. With one-of-a-kind theme rooms ranging from Modern Igloo to Victoria Coach, and Luxury Western to Space Exploration, guests can enjoy in-room features like jacuzzis and bunk beds. The property also features accommodations for business travelers with luxury executive suite offerings, as well as an onsite restaurant and upscale bar.
“At Fantasyland Hotel, our goal is to create a fun guest experience for more than just the weekend,” said Jay Vashi, Director of Operations at Fantasyland Hotel. “We strive to make our guests feel at home, and today that means bringing the convenience of technology to the guest’s stay. Our attention to detail doesn’t stop with our themed rooms, but continues through to our digital guest journey, allowing customers to access their rooms and communicate with staff on their terms.”
Powered by the INTELITY platform, contactless service and digital amenities are available to Fantasyland Hotel guests throughout their stay. Guests can download the property’s app and enjoy the convenience of using their mobile devices to check-in and check-out, all while keeping their payment on file. By using the mobile app and INTELITY’s BLE Lock integration with ASSA ABLOY, guests can bypass the front desk and securely access their rooms from their mobile device while never worrying about losing their key again. Guests can also submit pre-arrival requests, access hotel information, view special promotions, discover local attractions, contact the valet, assess transportation options, see maps and directions, review property dining menus, and make service requests, through the branded mobile app. Additionally, INTELITY’s back-of-house workflow management system, Guest Experience Management System, or GEMS, provides staff with an in-depth overview of guests’ digital needs from a single location. GEMS automates guest requests and work orders, streamlines services, and delivers business insights to the management team.
“We are excited to welcome Fantasyland Hotel to the INTELITY family of properties,” said Robert Stevenson, CEO of INTELITY. “Fantasyland Hotel prides itself on offering a guest experience that customers will remember long after they’ve left the property. The INTELITY platform will help take that experience one step further.”
INTELITY® is the global leader in guest experience technology, uniting mobile, in-room, and operational tools into one fully-integrated hospitality platform. INTELITY’s Guest Experience Management System, GEMS®, offers a full operations hub for staff to manage all back-of-house logistics. GEMS provides a suite of dedicated tools to automate and streamline daily operations, manage incremental revenue streams, report insightful business data, and aid in elevating the guest experience. INTELITY has been designated Forbes Travel Guide’s “Official Guest Engagement and Staff Management Platform Provider” and is utilized in more than 70 countries across six continents. For more information on the INTELITY platform, visit www.intelity.com.
About Fantasyland Hotel
Fantasyland Hotel is located within North America’s most comprehensive retail and entertainment complex, West Edmonton Mall. The hotel is ideal for any adventure seeker as its uniquely decorated theme rooms will allow you to live out your fantasy. Feel like an astronaut in the space room, live like a Caesar in one of the Roman rooms, relax on an island in the modern Polynesian rooms and experience several other ageless, exotic locales in the many other theme rooms offered. For more information, visit www.flh.ca.