The Hazelton Hotel Transforms the Guest Experience with INTELITY Header Image

The Hazelton Hotel Transforms the Guest Experience with INTELITY


The first and only Forbes Five-Star luxury boutique hotel in Toronto is elevating its guest experience with the INTELITY platform

Toronto, ON (June 28, 2023)INTELITY®, provider of hospitality’s leading guest experience and staff management platform, has announced a new partnership with The Hazelton Hotel in Toronto. The luxury boutique hotel has implemented the INTELITY platform to offer its guests a digital and modern, smart-room experience, as well as leverage INTELITY’s GEMS® staff-facing tools to streamline its back-of-house operations.

Located in Toronto’s Yorkville neighborhood, the epicenter of style and culture in the city, The Hazelton Hotel boasts 62 spacious rooms and 15 elegantly designed suites, which evoke grandeur with a splash of 1940s-inspired Hollywood glamor. The Hazelton Hotel property is part of The Leading Hotels of the World, the first and only Forbes Five-Star boutique hotel in Canada and the number one hotel on Tripadvisor (Traveler’s Choice) in Toronto for seven consecutive years.

“We are committed to providing exceptional services to our guests which includes offering an enhanced digital experience through INTELITY,” said Gaurav Dutta, The Hazelton Hotel’s General Manager. “At the Hazelton Hotel, we strive for excellence every single day through our products and service. Our aim is to create lasting memories for our guests, and through this integration with INTELITY, we can offer bespoke and seamless experiences. Our team has worked in tandem with INTELITY to ensure each smart room tablet screen presents every amenity in a style that complements our design. By incorporating INTELITY’s GEMS and smart room tablets, we have taken another step towards utilizing AI technology to automate and ease operations for our team, while elevating our guest interactions.”

As part of the partnership, The Hazelton Hotel will feature the INTELITY platform delivered on smart room tablets, which will enrich the guest experience by allowing guests to order in-room dining, adjust room temperature and lighting controls, review spa treatments, request valet services, liaise with the Les Clefs d’Or Concierge team, and more. Offering a digital experience also aligns with The Hazelton Hotel’s sustainability goals and vision such as through the Press Reader functionality where guests can enjoy multiple media outlets, completely paperless.

With the INTELITY staff-facing Guest Experience Management System, GEMS, and integrations to the property’s existing tech stack, The Hazelton Hotel’s team can manage, track, and complete all service requests and issue accompanying work orders. Additionally, GEMS ticketing functionality will optimize operational workflows for the team and increase engagement and productivity — creating an overall seamless digital experience.

“We are delighted to add The Hazelton Hotel to our family of luxury hotels, including some of the world’s most iconic properties, looking to enhance their guest’s experience through technology,” said Robert Stevenson, INTELITY CEO. “This partnership with The Hazelton Hotel builds on INTELITY’s existing relationship with The Leading Hotels of the World. As part of the collection of Forbes Travel Guide brands, we at INTELITY are continuing to see the luxury market adopt technology at a rapid rate as more five-star properties turn to technology to improve their guest experience, just like The Hazelton Hotel.”

To experience the INTELITY platform and learn more about the Hazelton Hotel partnership at HITEC Toronto 2023 firsthand, visit booth #2106. For more information on the INTELITY platform or to request a demo, please visit For more information on The Hazelton Hotel, please visit



INTELITY is the global leader in guest experience technology, uniting mobile, in-room, and operational tools into one fully-integrated hospitality platform. INTELITY’s Guest Experience Management System, GEMS, offers a full operations hub for staff to manage all back-of-house logistics. GEMS provides a suite of dedicated tools to automate and streamline daily operations, manage incremental revenue streams, report insightful business data, and aid in elevating the guest experience. INTELITY has been designated Forbes Travel Guide’s “Official Guest Engagement and Staff Management Platform Provider” and is utilized in more than 70 countries across six continents. For more information on the INTELITY platform, visit

About The Hazelton Hotel

The Hazelton Hotel is Canada’s first and only Forbes Five-Star independent luxury boutique hotel situated in Yorkville, Toronto — the epicenter of fashion, art and lifestyle in Canada. The hotel is an iconic landmark, and the only member of The Leading Hotels of The World in the city. The Hazelton offers 77 lavish hotel rooms and suites designed by internationally renowned design firm Yabu Pushelberg. It’s home to an intimate private Silver Screening Room and to Spa by Valmont, one of the most exclusive spa sanctuaries in Toronto. The hotel’s ONE Restaurant is helmed by the renowned Chef Darby Piquette, offering world-class cuisine and boasting one of Toronto’s finest patios. For more information, visit