Westlake Village Inn and INTELITY Expand Hospitality Platform Partnership Header Image

Westlake Village Inn and INTELITY Expand Hospitality Platform Partnership


New tablets and the latest platform updates will continue to provide a seamless guest experience to those staying at the luxury Southern California resort

Los Angeles, CA (April 4, 2023)INTELITY®, provider of hospitality’s leading guest experience and staff management platform, and the Westlake Village Inn have announced the continuation of their strong partnership with the iconic Southern California property’s investment in new smart-room tablets featuring the INTELITY platform.

Nestled in the Conejo Valley halfway between Santa Barbara and Los Angeles, California, the established Westlake Village Inn is a lush Mediterranean-style resort featuring 156 well-appointed, deluxe accommodations, as well as three award-winning restaurants, a newly remodeled luxury spa, an adjacent 18-hole golf course and driving range, and an on-site winery.

“We are excited to launch the newest smart-room tablets at the Inn as we are looking forward to making our guests feel more at home with the tablet’s customized features,” said Maria Solorzano, Director of Sales, Marketing & PR at the Westlake Village Inn. “The INTELITY platform has enhanced our guest experience by streamlining the communication between the guest and our staff. Any request on the smart-room tablet will continue to be seamlessly fulfilled, continuing to improve the guest journey. The most exciting feature is that our international guests no longer have a language barrier challenge as the latest version of the platform on the new tablets support other languages, reducing the burden on the client while enhancing their onsite experience.”

Powered by the INTELITY platform, the new smart-room tablets will continue to allow guests to explore the property’s many offerings. The INTELITY platform also creates a seamless guest experience, letting guests connect with the property and its staff, while the guest is relaxing in their room. Guests can continue to request additional items and services, order in-room dining, book spa appointments, and review the latest hotel compendiums all with a few taps on the screen. The tablets, which feature nearly twice the processing power and vibrant, larger screens, are supported by INTELITY’s GEMS®, Guest Experience Management System, and the platform backend, streamlining staff’s day-to-day operations, allowing them to field maintenance requests, update digital compendiums and menus, automate and track digital dining requests, and much more.

“The Westlake Village Inn has been a key member of the INTELITY family for many years,” said Robert Stevenson, INTELITY CEO. “We are excited to deploy this latest integration of the INTELITY platform on new high-end devices to allow them to take their luxury accommodations one step further.”

For more information about the INTELITY platform or to request a demo, please visit intelity.com/demo.


For more than 15 years, the world’s premier hotels, casino-resorts, luxury residences, boutique hotels, and global hotel brands have relied on INTELITY® to run their businesses. INTELITY is the global leader in guest experience technology, uniting mobile, in-room, and operational tools into one fully-integrated hospitality platform. INTELITY’s Guest Experience Management System, GEMS®, offers a digital staff operations hub to manage all back-of-house logistics. GEMS provides a suite of dedicated tools to automate and streamline daily operations, manage incremental revenue streams, report insightful business data, and aid in elevating the guest experience. INTELITY has been designated Forbes Travel Guide’s “Official Guest Engagement and Staff Management Platform Provider” and is utilized in more than 70 countries across six continents. For more information on the INTELITY platform, visit www.intelity.com.

About Westlake Village Inn

Since 1968, the Westlake Village Inn has been the original luxury retreat destination in the Conejo Valley. In close proximity to Los Angeles, Malibu and Santa Barbara, California, the Westlake Village Inn is a quiet haven for both corporate and leisure travelers. The 17-acre resort offers three award-winning restaurants, the relaxing Spa Relais, an on-site winery and an adjacent 18-hole golf course and driving range. For more information, visit westlakevillageinn.com.