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Ticketing

Our ticketing solution provides management and staff with a central location to manage, track, and dispatch guest requests, work orders, and preventative maintenance.
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INTELITY GEMS back-office software service request dashboard

Service Requests Made Easy

Get a high-level overview of all activity on your property in a single dashboard.
  • View all guest requests, work orders, and preventative maintenance tasks
  • Get real-time updates on the status of tasks
  • Manage tasks on the go with a mobile-responsive ticketing dashboard

Service Recovery

Resolve guest complaints in real-time with our service recovery features. Team members can log guest complaints in GEMS® and track the steps taken to resolve issues before they escalate.

  • Capture and track guest complaints
  • Track service recovery steps
  • Identify service recovery costs and staff members involved in service recovery
  • Monitor escalations and common guest complaints

Preventative Maintenance

Using our ticketing solution to track preventative maintenance, hotel management can ensure their facilities stay in excellent working condition and significantly reduce operational costs by avoiding unexpected repairs or overhauls.

  • Schedule and track all routine maintenance
  • Keep a digital record of completed tasks
  • Reduce operational costs
  • Better maintain equipment

Work Order Checklists

Streamline your day-to-day operations with our work order checklists. As part of our Ticketing solution, this feature can improve your operational consistency and reduce the number of potential errors in multi-step work orders.
  • Provide staff members a detailed breakdown of their tasks
  • Monitor activity with a comprehensive view of task activity
  • Reduce the chance of error
  • Eliminate the need for paper lists and forms

Want to Manage Back-of-House Activity from a Single Dashboard?​

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