The New Standard of Service Excellence

40 MIN

Forbes Travel Guide President of Ratings Amanda Frasier, Edgewood Tahoe Resort Director of Information Technology Matthew Desmond, and INTELITY’s CEO Robert Stevenson, discuss the New Standard of Service Excellence.

Anticipatory service is an important area rife with opportunity, where many in the hospitality industry are uncovering new methods for development. But these insights require an understanding of service excellence and the ability to tap into customer needs and desires. We will reveal how your property can do this to stand out from its competitors.

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Join Forbes Travel Guide President of Ratings Amanda Frasier, Edgewood Tahoe Resort Director of Information Technology Matthew Desmond, and INTELITY’s CEO Robert Stevenson, moderated by Allison Ramirez, as we discuss the New Standard of Service Excellence.

What is Inside the Industry?

We wanted to create a video series to help educate, grow, and promote the use of technology within hospitality. And who better to discuss these topics with than hoteliers themselves?

Join us, as we bring together industry insiders, influential hoteliers, and some of our customers for a series of discussions on the state of technology in guest experience and hospitality.

Looking for more videos on hospitality technology?

The Effectiveness of Tablet Automation

INTELITY CEO Robert Stevenson recently joined Perry Lane Hotel Manager Drew Dutoit for a lively discussion during Inside the Industry, a live video session moderated by Alan Young of Puzzle Partner Ltd. During this session, Stevenson and Dutoit discuss how tablet automation elevates the guest experience while also streamlining back-of-house operations. Dutoit also explains how ease-of-use is the new luxury for hotel guests.

Technology is the New Luxury

Learn how trendsetting general manager Vaughn Davis uses hospitality technology to augment the guest experience and supply his team with the information they need to provide a seamless, personalized, and truly luxurious experience.

Mobile Guest Experience

Digital Access to Your Property

Casting

Voice

Tools Your Team Needs

100+ Integrations

Forbes Travel Guide President of Ratings Amanda Frasier, Edgewood Tahoe Resort Director of Information Technology Matthew Desmond, and INTELITY’s CEO Robert Stevenson, discuss the New Standard of Service Excellence.

Access the Video Now

What is Inside the Industry?

Looking for more videos on hospitality technology?

The Effectiveness of Tablet Automation

Technology is the New Luxury

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