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40 MIN

Forbes Travel Guide President of Ratings Amanda Frasier, Edgewood Tahoe Resort Director of Information Technology Matthew Desmond, and INTELITY’s CEO Robert Stevenson, discuss the New Standard of Service Excellence.

Anticipatory service is an important area rife with opportunity, where many in the hospitality industry are uncovering new methods for development. But these insights require an understanding of service excellence and the ability to tap into customer needs and desires. We will reveal how your property can do this to stand out from its competitors.

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Join Forbes Travel Guide President of Ratings Amanda Frasier, Edgewood Tahoe Resort Director of Information Technology Matthew Desmond, and INTELITY’s CEO Robert Stevenson, moderated by Allison Ramirez, as we discuss the New Standard of Service Excellence.

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What is Inside the Industry?

We wanted to create a video series to help educate, grow, and promote the use of technology within hospitality. And who better to discuss these topics with than hoteliers themselves?

Join us, as we bring together industry insiders, influential hoteliers, and some of our customers for a series of discussions on the state of technology in guest experience and hospitality.

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