Smart-room tech is taking the hospitality industry by storm. Here’s why guests love it.
After a year of focusing on mobile and contactless tech, hotels are now considering smart-rooms to deliver a more interconnected tech experience. Smart rooms are rooms connected to network servers that allow the use of the internet of things (IOT). Smart-rooms usually include a smart-tv, smart-thermostat, tablet, voice command capabilities, and can include smart-mirrors or other internet connected appliances. Why are guests raving about smart-room tech? Here are seven reasons guests love smart-rooms.
- Smart-Room Tablets Are the Perfect Room Companion
While mobile check-in and mobile apps have their many benefits, guests enjoy not having to rely on their personal devices to access hotel features when they are in their rooms. To some guests, it’s more convenient to be able to lean over and fix the room temperature or check pool times on the tablet next to their bed. A dedicated device that acts as the room command center offers guests control capabilities as well as a more convenience.
- There’s No Extra Hassle to Watch What They Want
TV today is largely centered around streaming. Guests are accustomed to using their streaming services at home to watch their favorite shows, and seek to have that same experience while on a business trip or a vacation. That’s why guests appreciate, and in many cases expect, casting capabilities. So they can watch their own entertainment in the comfort of their rooms.
- Voice Commands Appeal To All Ages
While smart-rooms may have a greater appeal to younger travelers, there’s no denying that all generations love the voice features that come with a more interconnected space. Consumers of all ages are used to using Alexa or Siri in their daily life such as to play music, set an alarm or send a text. With voice command capabilities in their hotel room, guests can be in control of their space whether they’re in bed, working at the desk, or enjoying a bath.
- Temperature Discomfort is Essentially Eliminated
Just about every traveler has a horror story about a time when their heating or air conditioning didn’t work properly at a hotel such as blasting cold air with no end in sight, or letting out tiny puffs that can barely cool a corner of the room. Guests love smart-thermostats because it’s simple to adjust the temperature. And if there’s an issue, a smart-room platform can quickly put in a service request for the problem to be fixed. Smart-room thermostats can really make a difference in keeping guests comfortable in their rooms.
- Smart Tech Heightens the Rooms Luxuriousness
Smart-rooms undeniably add a touch of luxury to any room as well as offer modern conveniences that enhance a guest’s stay. A sleek tablet, in particular, brings an upscale element to any room. Guests can dim the lights, adjust the room temperature, message staff, view a sleek digital compendium, request in-room service, and more right from their smart-room tablet. Plus, tablets make guests feel like the hotel staff is always just a few taps away.
- Tablets Can Show Guests What They Didn’t Know They Needed
Tablets provide the perfect avenue for guests to discover activities, local events, or even hotel promotions that might be interesting to them. Tablets have more screen space than mobile devices so graphics and banners look crisper and draw more attention. Offering personalized promotions such as a coupon to a 5 star restaurant to a guest on a leisure trip, can bring in more revenue. For those business travelers, a promotion for the best breakfast around or ideas for places to take clients are well-received.
- Smart-Rooms Make the Guest the Center of The Universe
In a smart-room, everything can be tailored to the current guest. From the temperature, to the tv, to the lighting. And for returning guests, preferences can be saved, so they can return to a room that feels like a second home. All the reasons guests love smart tablets can really be summed up here: smart-rooms make the guest experience more convenient and more personalized from the second they enter the room to the moment they leave.
Want to learn more about smart-room tablets or other smart-room tech? Request a demo today.
