Smart hotels are in — Here are a few ways to create a high-tech guest experience at your property
Technology is the new luxury, and it’s the type of luxury travelers are currently craving. Today’s consumers are accustomed to being able to have anything they desire with just the tap of their mobile phone. Whether it’s a three-course dinner from their favorite restaurant or an early morning ride to the airport, mobile phones have completely improved the convenience of everyday life. So, why should the hotel stay be any different?
Convenience, personalization, and a memorable guest journey are all possible thanks to hospitality technology. So, what are some ways you can offer a high-tech guest experience at your hotel? Here are three ideas.
A Branded Mobile App
Turn your property into a smart hotel instantly by deploying a branded mobile app that brings convenience and customization to the guest experience.
Take the arrival process, for instance. Using a branded mobile app, guests can check-in ahead before arriving at the hotel and access their mobile key so they can bypass the front desk — and long check-in lines — and head straight to their rooms. Check-out is also a breeze through the app and allows guests to review their final bill and any other details of their stay all in one easily accessible place. Doesn’t get much smarter than that — until it comes to the digital dining process, that is. Using a mobile app, guests can view up-to-date dining menus, place in-room dining orders and track the order’s progress in real-time — just like they would an order on their favorite food delivery app. Additionally, they can book spa appointments and request additional services or forgotten items, such as towels or toothbrushes. Finally, an app lets guests explore hotel compendiums and offers hotel operators the ability to target guests when they are most active with on-site promotions and specials, helping to drive non-room revenue.
Smart-Room Tablets
Another way to offer a high-tech guest experience and achieve smart hotel status is through the deployment of bedside smart-room tablets. These in-room tablets can offer guests many of the same features as a mobile app, such as the ability to place in-room dining orders and review hotel compendiums, with the added convenience of allowing them to adjust in-room features. With smart-room tablets, guests can control not only the temperature of their hotel room but they can also control the temperature of their hotel bed. Additionally, guests can adjust the lights and curtains with a tap of the finger on the in-room tablets.
TV Casting
Nothing says personalization like allowing your guests the ability to unwind after a long day with the entertainment of their choosing. With Google Chromecast, guests can cast streamed content directly to their hotel room’s television from their own device with no additional log-ins required. This allows them to pick up where they left off on their favorite television program.
A branded mobile app, smart-room tablet, and TV casting are three easy ways to turn your property into a smart hotel and offer a high-tech guest experience.
Want to learn more about how to improve the guest experience through technology at your property? Request a demo today.
