Introducing Carousel: The App Design Update Created for Immediate Guest Engagement

Use an attention-grabbing new design to engage guests, generate clicks, and drive revenue while highlighting amenities and services.

This year, hoteliers haven’t had the same face-to-face access to guests that they normally do—and it’s looking like that won’t change anytime soon. Even with a vaccine on the horizon, distribution concerns and a cautious public may slow progress out of the COVID window. In fact, only 58% of Americans reported being willing to take a vaccine in a November poll.

With physical interactions still out of reach, digital engagement continues to be the best way for hoteliers to connect with guests. The INTELITY platform is tailored to help hoteliers engage guests at every point before, during, and after their stay—and today we’re excited to announce yet another new feature to facilitate the guest-staff connection. A new design module for INTELITY guest apps is now available to customers to help bring the most important promotions and information to guests as soon as they open the app.

Carousel – Now Available for iOS and Android INTELITY Mobile Apps

Designed to sit at the top of the app’s homepage, Carousel highlights important announcements and offers top services and amenities in a set of rotating slides at the very top of the app’s homepage. In addition to the visual real estate Carousel adds to the app, properties can also add a short title and call-to-action to their slides—encouraging guest engagement, clicks, and purchases as soon as they open the app.

With the option to feature an unlimited amount of slides, the possibilities are endless. Evergreen slides offering guest requests, housekeeping services, spa reservations, and more can create higher awareness of everything a property has to offer, and keep guests coming back to the app for anything they need during their stay. As COVID remains a primary concern for travelers, it’s also a great way for properties and brands to put their commitment to guest safety and convenience front and center, with slides featuring in-demand digital amenities like contactless check-in, mobile key, or mobile dining—which can both reassure hesitant travelers and accelerate adoption of the new technology.

But there’s so much more that properties can do with Carousel. In addition to always-on slides, it also presents the perfect opportunity to advertise special events and promotions. Properties can create engaging content in new slides weekly or monthly to keep guests up-to-date with the most current deals. From Mother’s Day Brunch to summer movie nights to special dinner deals on New Year’s Eve, Carousel can generate interest and reservations at critical moments.

Even better, utilizing the design couldn’t be easier. It’s as simple as flipping the feature on in INTELITY’s content management system, then uploading the content to fill in the new area. Like the rest of the app, it can then be updated in real time whenever necessary. From there, it’s just a matter of watching app engagement and ROI rise.

Interested in learning more about how your property can digitally engage guests and drive revenue with the INTELITY platform?

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