The latest innovation and trends in contactless guest experience and the products that are revolutionizing the service industry.
Why the next wave of luxury isn’t about more—it’s about smarter. The New Definition of Luxury For decades, luxury hospitality was defined by grandeur: the marble lobby, the Michelin-starred restaurant, the endless champagne. But in 2026, the most discerning travelers are chasing something else entirely—experiences that feel personal, seamless, and meaningful. The competitive landscape makes […]
Walk into any hotel lobby or casino floor and you’ll see smiling staff, glowing signage, and tech that looks sleek on the surface. But talk to a guest who just abandoned your mobile check-in app because it froze, or a player waiting in line to redeem points for a burger, and you’ll hear the truth: […]
Forced modifiers are just one way upselling in hotels can be maximized During a busy time of the year, like the start of the holiday season which we are quickly approaching, hotels are continually looking for strategies to drive non-room revenue. One key way to do this is by deploying a guest experience platform that […]
Smart-room tablets and branded mobile apps elevate the guest experience, making guests feel right at home during their holiday travel The holidays are here and that means busy schedules, festive decorations, and an influx of travelers at your property. While this might sound overwhelming at first, the holiday travel rush provides you and your staff […]
Mobile dining and food delivery apps are a staple for nearly all smartphone users. Here are a few ways hoteliers can bank on this same technology while streamlining their operations Today’s travelers carry with them more than just luggage—they bring along the craving for personalization that smartphones have ingrained in our lifestyles. It’s one of […]
Hotel communications can be greatly improved while elevating the guest experience by incorporating a guest messaging platform If you think guest messaging is the way of the future when it comes to hotel communications, you’d be wrong. It’s already here. As more and more people rely on their smartphones for daily tasks, the way they […]
