Hotel

Learn how targeted promotions and upgrade opportunities can give guests a more personalized experience while setting hoteliers up for a substantial ROI. In the world of online gaming, “microtransactions” are available in-game purchases that only cost a small amount of money. They can range from buying a new outfit for a character, to extra lives, […]

Discover the insights from the hospitality and technology leaders who hosted sessions on digital transformation, AI and Data, and more at HITEC Last week at HITEC, hoteliers, operators and hospitality leaders convened in Dallas to discuss the state of the hospitality industry and how technology fits into the new hotel landscape post-COVID.  Although travel has […]

Technology solutions are often purchased for the now, but how can hoteliers make sure the tech they are implementing will be more than a passing fad or temporary fix? The path to technological success can feel like an uphill trek. Especially in times like these, when the hospitality industry has spent the last year trying […]

For hoteliers considering transitioning from on-site to cloud-based software at their property, here are a few ways making the change can elevate guest experience before, during, and after their stay. In the case of property management systems, there’s been a number of hoteliers who want to stick with the devil they know: on-site systems. While […]

Even the best tech can go unused if guests don’t know about it. For hoteliers looking to boost their hotel’s app adoption, the keys to getting guests to use your tech are already in your hands— you just need to use them. Last year, hoteliers worldwide were implementing new technology to provide contactless capabilities and […]

As the hospitality industry struggles to fill staff openings and COVID variants present new health and safety concerns, see what hoteliers can do with the team they have to prevent guest experience fallbacks. With rising concerns about the Delta variant along with continuing staff shortages, the hospitality industry continues to grapple with how to operate […]

Amidst constant new tech developments, find out what hoteliers can do to make sure the tech they have and the tech they want are compatible. For many hoteliers, it can feel like every time they think they are up-to-date on the latest and best hotel tech, something newer and better comes along. And too often, […]

There are two big reasons guests don’t adopt a hotel’s app, and we have two ideas on how to change that. Tech is integral to just about every part of our lives, yet hoteliers still run into guests who are reluctant to use their app. Surely guests want access to all the services and amenities […]

With hotels seeing an average of 60 staff vacancies 1, could tech be the answer to the industry-wide staffing shortage? Whether a boutique B&B, multi-property chain, or sprawling resort, the industry is facing a massive staff shortage. NPR recently reported on this issue of understaffing, describing hotel owners jumping in to wash dishes or strip […]

What matters to guests has changed drastically over the last year. Here are three things hoteliers should focus on to drive guest loyalty in the new normal. The last year produced necessary adaptations in the hospitality industry. With no warning, hotels and casinos had to shift operations and guest service to meet new needs. As […]

As the hospitality industry continues to embrace mobile tech, digital ID verification is here to protect against fraud and help free up front desk staff. Everyone knows mobile tech and contactless options are in. While mobile check-in and mobile key have held the limelight for the past year (rightly so) the trend toward digital has […]

Our hotel dining tech just got a massive upgrade. If you are looking to enhance guest experience and increase dining orders, read on. It’s been a long year without large gatherings. But as summer rolls in, conferences, events, and reunions are back on the books. Over the coming months, vacations and events are going to […]

For hoteliers looking to maximize guest experience and minimize unnecessary staff time-spend, in-room tablets could be just what you didn’t know you were looking for. There’s more hospitality tech now than ever before. In fact, there’s more tech now than ever. The upside for hoteliers is that they can be choosy about what works best […]

Now that more adults in the US are getting vaccinated, should hotels require guests to prove COVID immunization? Here’s what to consider before deciding. With just over 45% of adults in the U.S. partially or fully vaccinated and over 70% of adults planning to travel over the next few months, the topic on everyone’s mind, […]

Summer vacation is back in a big way—here are three ways to capitalize on America’s travel plans. As of this month, over 70% of Americans have plans to travel for the summer. After being cooped up for a year, travelers are ready to explore new places, see their friends and family, and spend their saved […]

It’s a new world and a new way of operating—one where sustainability will play a huge role in hospitality success. As many countries begin to get the pandemic under control, the climate crisis has returned to the forefront of discourse and planning for industry leaders and politicians. Back in February, UN Chief António Guterres, told the […]

Examining five bold predictions from April 2020 in light of accelerating vaccine rollouts and the start of a transition back to normal one year later. Last year, in the thick of global shutdowns, we gathered five bold predictions from hospitality industry leaders at companies like Marriott and Trivago and painted a picture of what the […]

Occupancy rates are rising, but many hoteliers are wary of scaling staffing back up in the wake of last year’s losses. To prevent overwhelmed staff and compromised service in the wake of travel’s return, hoteliers can use tech to fill in the gaps. Here’s how.

“When systems aren’t talking to each other…it’s operational madness. You just can’t keep track of that, and it’s the guest that falls through the cracks as a result.” See the best insights from Tuesday’s webinar with HFTP and Infor now!