The latest innovation and trends in contactless guest experience and the products that are revolutionizing the service industry.
Micro-Moments in Casino Resorts: The New Playbook for Capturing On-Property Spend Casino resorts don’t win revenue by hoping players stay longer — they win by influencing what guests do in the next 10 seconds. In 2026, the most profitable properties aren’t the ones with the biggest floors or flashiest amenities. They’re the ones that master […]
Boutique hotels have always been defined by their charm, individuality, and ability to make guests feel seen. But as guest expectations evolve in 2026, boutique hoteliers face a tough question: how do you deliver the warmth of a personal touch while also meeting modern demands for convenience, speed, and seamless digital experiences? The truth is, […]
Casinos aren’t just hospitality brands. Casinos are entertainment ecosystems where every moment of the player journey matters. To thrive in 2026 and beyond, operators must combine seamless service, personalized offers, and operational efficiency. The right technology makes this possible, turning every touchpoint into a revenue and loyalty opportunity. 7 technologies casinos should adopt to elevate […]
Introduction: A Smarter Hospitality Stack INTELITY’s Nexus AI and GEMS 2.0 form a connected hospitality platform that transforms hotel operations and guest engagement. Nexus AI centralizes data from PMS, POS, mobile apps, and third-party systems into a unified view of activity and trends. GEMS 2.0 uses that data to drive service delivery, automate task workflows, […]
Are You Meeting the Expectations of Today’s Mobile-First Guest? The mobile phone is now the guest’s command center. Over 80% of travelers use their smartphones to check in, make service requests, and access hotel services. That’s why INTELITY’s combination of Nexus and GEMS is purpose-built to deliver seamless, mobile-first hospitality. With a mobile guest experience […]
Hotel management is evolving fast. At INTELITY, we’re focused on making guest service more personalized and operations more efficient, with technology that feels intuitive, not intrusive. From digital check-in to in-room service, our platform is designed to help hotels do more with less friction. GEMS® 2.0: The Intelligent Operations Core GEMS 2.0 is the control […]
