Mobile check-in is currently the hottest hospitality tool on the market, playing a key role in safety measures by allowing contactless guest entry and exit when combined with digital key. But, what does it look like? How does it work? How long does it take? See the entire process from start to finish—and how it can elevate your guest experience.
Before they even arrive on-property, the guest receives a message on their phone, letting them know mobile check-in is available for their stay and linking guests to the app to get them started.
Once in the app, they can select the hotel mobile check-in screen, where they begin the check-in process.
First, the guest logs in and selects their reservation, confirming the booking details that automatically populate thanks to integration with the hotel’s PMS.
Then, the guest will verify their ID and add a payment method. These steps are optional for hotels—and, even when activated, can be bypassed if the guest details are already on file.
As simple as any online payment, the guest adds their card details and the payment information is securely tokenized and passed along to the hotel’s PMS.
After their payment details have been added, they move on to ID verification. This takes place over two steps: first, they take a photo of their ID document. Then, they take a photo of themselves in real-time, which is used to match the photo on the ID and confirm their identity.
And just like that, the check-in process is complete! The guest is all set for their arrival. Meanwhile, the back-end is completely automated, ensuring the guest’s check-in is noted in the hotel’s system.
Now, all that’s left to do is activate their key. When they arrive on property, they simply hold it to their room’s lock, and begin their stay. Fully contactless hotel mobile check-in and entry—all in less time than it takes to stop by the front desk.