The two industry leaders team up to help gaming resorts minimize physical touch while maximizing guest engagement
INTELITY®, the provider of the travel industry’s most comprehensive guest engagement and staff management platform, announced today a new partnership with JOINGO, a leading-edge mobile technology provider for the gaming industry. The integration streamlines and connects every part of the casino-resort experience, empowering properties to future-proof their business by limiting physical contact while still engaging visitors as both a guest and player.
“The value of creating seamless, touchless experiences cannot be overstated for both the gaming and hospitality industries right now,” said Kirk Olson, COO at JOINGO. “We’re excited to expand JOINGO’s functionality by integrating with INTELITY, the world’s leading guest experience platform, and giving casino-resorts everything they need to boost engagement and revenue from both sides of their business.”
On the guest side, properties will be able to embrace cutting-edge hospitality functions like contactless mobile check-in and mobile key as well as mobile food & beverage ordering, and resort-specific omnichannel promotions through the INTELITY platform. Meanwhile, key JOINGO mobile app features, such as geofenced offers and touchless interactive gaming—which eliminates the need for a physical player’s club card and facilitates cashless gaming—can be used to draw in players and increase reach, loyalty, and revenue for the casino.
“Between JOINGO’s touchless gaming and INTELITY’s contactless check-in, mobile key, and service technology, properties can now connect guests to the casino floor and the hotel—all without ever needing to physically touch them,” remarked INTELITY SVP, Sales Benjamin Keller. “For us, integrating with pre-existing JOINGO mobile engagement solutions is a perfect partnership opportunity.”
“This is another step into the future for casino-resorts—the best of gaming coming together with the best of hospitality. We’re excited to see how properties use this integration to redefine VIP service, prioritizing guest health by keeping their distance and yet remaining closely connected through technology at the same time,” noted Robert Stevenson, INTELITY CEO.
Several casino-resorts are already using both technologies and will be the first to benefit from the new integration as it rolls out. To learn more about how INTELITY and JOINGO can transform your mobile guest experience, please request a demo.