The latest innovation and trends in contactless guest experience and the products that are revolutionizing the service industry.
Last week, Skift brought together industry leaders, hoteliers, and editors to discuss the future of travel and guest experience in the one-day virtual Hospitality & Marketing Summit. Here are the main takeaways.
Discover why safety, flexibility, and innovation are emerging as the top tools hoteliers will need to recover from the global crisis. Right now, 80% of the hotel rooms in the United States stand empty. As occupancy rates continue to plummet and fear rises, industry leaders are looking to the future for hope and preparing for […]
In-room technology is critical for guest happiness; hotel service is an area where hotels can continue to increase customer satisfaction The J.D. Power 2018 North America Hotel Guest Satisfaction Index indicated that hotels are definitely getting it right when it comes to guest experience, and their guests are happier than ever. According to the annual […]
High tech has become the norm, and it may be growing faster in the global hotel industry than almost anywhere else. As you finalize your property’s 2019 budget, make sure you’ve considered this high-tech trend and have allocated the right amount of spending for the hospitality technology that will best serve your property, your staff, […]
Studies show mobile solutions from INTELITY are high on guests’ wish lists for 2019 According to Hospitality Technology’s 2018 Customer Engagement Technology Study, 65% of guests say they are willing to pay higher rates and are more likely to return to a hotel that offers access to the technology they deem important. Guests’ technology demands […]
Say “Hello” to the new voice of guest service. Implementing voice technology can lead to an increase in guest satisfaction and elevate your guests’ overall experience at your property. Voice technology not only streamlines guest requests, but it can also save guests time. Studies show that guests spend an average of 12 minutes adjusting the […]
