The latest innovation and trends in contactless guest experience and the products that are revolutionizing the service industry.
With the hotel technology trend of BYOD among hotel guests and staff on the rise, the hospitality industry is finding that mobile device management (MDM) for hotels is a necessary investment. More than half of your guests will carry 3 or more devices with them when they come for a stay, and you can bet […]
Hilton is looking to bring digital guest services to its entire portfolio in the same vein as the Conrad Concierge app did for its Conrad properties. Hilton Worldwide is looking to increase its focus on mobile technology as a way to more competitively connect with the hotel brand’s guests. Hotel mobile technology has become the […]
Hotel staff is able to leverage hotel in-room tablet technology to improve service and increase hotel revenue. Adoption of touchscreen tablets in restaurants has increased over the past few years as reports are released supporting their usefulness in improving business and making customers happy. Numerous chains have been so impressed by pilot runs with restaurant […]
The cost of providing guests with better customer experience in hotels is far outweighed by the returns possible from such action. Improving guest experience is vital for the success of a hotel, but there are still questions surrounding the potential returns on investing in hospitality customer experience, especially as guests’ preferences have evolved after the […]
Are hospitality technology trends innovating hotel rooms quickly enough to maintain guest satisfaction at peak levels? Mobile hotel technology is a hot topic when it comes to hospitality technology trends and the future of the industry. Report after report has established that hotel guests love mobile devices for engagement and guest service, such as through […]
New research is showing why placing tablets in hotel rooms can generate increases in revenue for the hospitality industry. Hotel tablets don’t just add a “wow” factor to a hotel lobby, restaurant or guest room. For some time now, our company has heard incredible successes among our clients, from average guest usage rates upwards of […]
