Why a Connected Tech Stack Is Critical to Hotel Operations

Get a recap of the most important insights shared by tech experts from INTELITY and Infor at this week’s HFTP webinar on how connected tech can transform hotel operations.

During this week’s webinar with HFTP, Building a Connected Tech Stack That Transforms Your Property or Brand, INTELITY VP of Product Management Matthew Lynch and Infor Hospitality VP of Product Strategy Mukund Mohan chatted about why tech connectivity is critical to hotel operations — and how it affects rising industry trends around security and mobile payments. Here are four of the best insights they shared with hoteliers:

1. Hotels have more technology than ever—and when systems are disconnected, the business consequences can be devastating.

“Connectivity is essential: it’s almost like blood supply to our organs. Without seamless and resilient system connectivity in this day and age a business operation can come to a grinding halt and result in guest service issues, impacting brand loyalty and causing major revenue loss.” – Mukund Mohan

2. When hotel operations suffer due to bad integrations and siloed data, the guest experience suffers as well.

“When systems aren’t talking to each other, you end up with clunky copy and paste methods of tracking information and duplicate records in different systems. It’s operational madness. You just can’t keep track of that, and it’s the guest that falls through the cracks as a result.” – Matthew Lynch

3. Security is absolutely essential to connectivity. Here’s a red flag to watch out for on that front.

“No one should be declining a security audit. There’s a reason a vendor declines a security audit. No developer loves them, they can be painful, but they’re there for a reason. To decline is a red flag: good developers and people that are building solid integrations will happily take that security audit.” – Matthew Lynch

4. Payments are the highest level of integration to achieve and the thing everyone wants right now, with accelerated adoption this year.

“In terms of payments, let’s look at what happened in the past year. If there’s one thing the pandemic did, it’s accelerate the adoption of technology. Literally, what was supposed to happen in the next seven years organically just got compressed into one year.” – Mukund Mohan

Beyond discussing the overall importance of connectivity and how it affects trends like security and payments, Lynch and Mohan also chatted about what buyers should be looking for in a vendor and which questions to ask during the buying process. Watch the webinar replay to see their whole conversation!

Plus, discover the vendor questions they shared during the session in our new checklist, Roadmap to Tech Success: 10 Questions to Ask Vendors Before Your Next Purchase.

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