Contactless technology in hospitality, such as mobile apps, puts guests in the driver’s seat of their stay
Thanks to technology, nearly any daily task can be completed without person-to-person contact. Consumers can get groceries delivered to their front door without ever leaving their home. Employees can conduct business meetings via Zoom without ever needing to be in the same office. Even rental car companies are allowing travelers to pick up a car without needing to stop at the rental counter. So, why should a hotel stay be any different?
After a long day of travel, the last thing a hotel guest wants to do is wait in a long lobby line to check into their hotel room. Luckily, contactless technology in hospitality can help alleviate this. Hotel branded mobile apps can set your hotel apart from the competition by allowing guests to check-in remotely and head straight to their rooms upon arrival. Here’s how.
Contactless Check-in
With a branded mobile app, the future of hospitality is here. Using a mobile app, guests can check-in remotely from anywhere using the app, and, with mobile key capabilities, they can securely access their hotel room key digitally and add it to their phone’s Apple Wallet. The primary guest can also securely share the room’s mobile key with approved guests on the reservation.
One of the benefits of technology in the hotel industry, such as mobile apps, is it streamlines employees’ jobs and allows them to focus on time-sensitive tasks instead of processing check-ins. This is especially helpful for properties that are feeling a staffing crunch.
Contactless Dining
Another way mobile apps streamline employee’s jobs, while offering guests a contactless experience, is through mobile in-room dining. Just like a food delivery app, guests can browse menus that have been updated up-to-the-minute, place an order, and track the order’s progress. A mobile app lets guests order at their own convenience instead of waiting on hold with a hotel staff member. Digital ordering creates a ticket that goes straight to the kitchen, removing the need for staff to have to answer phones and manually input the order, thus also reducing the chances of human error.
Contactless Shopping
Another way contactless technology in hospitality can be used to streamline a guest’s stay and create a convenient experience is by allowing them to interact with your gift shop through a mobile app or in-room tablet. By listing all the available items in your gift shop on a digital store, it makes it easy for guests to browse offerings while relaxing in their room. From branded property merchandise to in-room luxury items, a digital store gives guests the opportunity to purchase what they love most at your property through a hotel mobile app or in-room tablet. They can place their order like they would any online store and either pick it up at the front desk, have it delivered to their room, or have it shipped to their home for the ultimate contactless experience.
Contactless Post-Stay
Contactless technology in hospitality can be deployed to improve the check-out and post-stay experience. Similar to the check-in process, at the end of a guest’s stay, a simple tap of a mobile app allows them to check out of their hotel room without having to wait in line or return any keycards. A branded mobile app can also house the guest’s folio so they can find all the details they need post-stay.
Interested in how contactless technology is the future of hospitality? Want to learn more about the benefits of a hotel branded mobile app? Request a demo today.
