Utilizing hotel tech at your property can mitigate common travel pitfalls and recover the guest experience
From delayed flights and lost luggage to forgotten items and COVID restrictions, even if a traveler is on vacation, the travel process can be a stressful one. According to a recent study conducted by tour operator Trafalgar, approximately 89% of survey respondents said they find traveling to be a stressful event. As a hotelier, it’s your goal to allow guests to de-stress, enjoy themselves, and make memories that will last them a lifetime — whether they are on vacation, a business trip or attending an event at your hotel. One simple way to do this is by integrating hotel tech, such as a mobile app or in-room tablet, into your property.
Here are a few ways hotel tech can mitigate common travel pitfalls and ensure a stress-free experience for your guests.
Eliminate the Front Desk Wait
After a long day of waiting in lines at the airport, the baggage claim, and for a rideshare, the last thing a weary traveler wants to do is wait in a queue to check-in at the hotel. Hotel tech, such as a mobile app, allows guests to digitally check-in and use their smartphones for keyless entry, completely bypassing the front desk and allowing them to go straight to their rooms. Once they are ready to depart, the digital check-out process is just as easy.
Replace Can’t-Live-Without Items
Once in their rooms, guests staying at hotels outfitted with in-room tablets can request any items they may have forgotten, just with a few simple taps on a screen. Guests no longer need to trek down to the front desk in their pajamas after realizing they’ve forgotten their toothpaste. A quick tap on the in-room tablet or on their mobile app replenishes any needed items, including extra towels or pillows.
Dining — On Demand
Hotels that feature in-room tablets allow travelers to browse digital dining menus and order food and drinks to their room without having to pick up a phone and wait for the room service operator. For hotels that don’t have an on-property restaurant, in-room tablet technology provides guests with the ability to use delivery services such as Door Dash or Uber Eats without having to pick up their personal cell phone and re-enter their new location details. Hotels with a mobile app allow busy guests to order food on their time from anywhere on the property and get it delivered directly to their room.
Create a Digital Concierge Experience
A mobile app can offer guests a digital concierge experience — guiding them through the local attractions, dining options, and off-site events right on their mobile phones, whether they are in their rooms, by the pool, or at the bar. For hotels that don’t have a traditional concierge desk, an in-room tablet can offer up the same trusted recommendations right from the guest’s room.
Hotel tech can help streamline the travel experience and allow guests to have a stress-free stay, no matter if they are visiting on business or for pleasure. To learn more about how hotel tech can mitigate the stress of travel, request a demo today.