Hospitality Technology Provider Intelity Makes Debut on the Inc. 5000 List


Intelity, leading provider of hospitality guest services solutions, appears for the first time on the Inc. 5000 list this year.

Intelity joins the prestigious list in the top 25 percent thanks to approximately 355-percent growth in revenue since 2011. The list, created by Inc. magazine, is a compilation of the fastest growing private companies based in the United States ranked by growth in verified revenue figures over a three-year period. This year, companies in the Orlando area made up just 1 percent of the list.

Intelity CEO & President David Adelson said, “When our company launched in 2007, we created a new space in the technology sector and set a new standard for hospitality that continues to impact current developments, especially the widespread embrace of mobile as means of connecting with guests. This success can largely be attributed to the efforts of our dedicated internal team and the support of our clients around the world. Our goal is to remain consistent in introducing innovation that bridges the gap for hotels between tradition and modern disruption, as well as remain committed to superior quality and service.”

Intelity’s ICE (Interactive Customer Experience™) guest services platform is the most widely used of its kind in the world and enables central management of digital guest services, opens new channels for revenue and streamlines existing hotel operations.

Hotel guests can use the ICE self-service software on mobile devices, in-room tablets, lobby kiosks, laptops, and TVs to find information, make reservations, use mobile check-in and –out, unlock guestroom doors, and place requests for a variety of services, such as housekeeping or room service delivery.

A primary component of the solution is the ICE Control System (ICS), a set of tools that allows staff to easily update content and track usage of the guest-facing application. A built-in ticketing system notifies managers of new guest requests via desktop or mobile devices for more expedient service response times. Staff can also message guests with important information or marketing promotions.