Couples Resorts Chooses Intelity to Develop Brand-Wide Enterprise Mobile Guest Service Hotel App

The world’s leading provider of hospitality guest engagement technology was tapped by Couples Resorts to unite the brand’s portfolio in a single integrated, enterprise mobile platform.

Couples Resorts has selected leading hospitality technology provider Intelity to develop a brand-wide enterprise mobile app for use on guests’ iOS and Android devices. The app, available for download on Friday, will focus on amplifying the on-property experience to delight guests and provide additional support once they have booked a reservation with one of the brand’s resorts.

Intelity’s award-winning ICE (Interactive Customer Experience™) guest engagement platform will serve as the foundation for the new app, combining guest service and engagement features with enterprise management tools through a single platform.

Couples Resorts Director of Operations Abe Issa said, “We selected Intelity based on the company’s incredible proven record for developing solutions that deliver results. We were impressed by their reputation and portfolio of clients, and after our discussions with them, we realized they had the ability to meet all of the desired functionality we needed as well.”

The brand’s resorts in Jamaica will be featured on the app, managed through one back-end system. Staff will enjoy operational features including digital content management, built-in ticketing solution, direct marketing and messaging, and access to analytics about guest usage and staff performance.

Integration with the Property Management System is in use at all of the resorts, Resort Data Processing (RDP), will allow for seamless transfer of data between the two systems. Another custom developed integration with the brand’s proprietary reservations system allows the mobile app to be used to make reservations for onsite activities or at resort restaurants, which then appear as part of a user’s profile on the app.

“The back-end tools were the real draw for us. We didn’t want just an app. We wanted a full system that we could use to create a unified digital service strategy across our entire brand,” Issa said.

Using the intuitive, customizable interface, guests can conveniently navigate a digital compendium of information that includes all of the properties from anywhere in the world. They can plan a stay with a digital romance concierge, as well as submit dining and general requests, which are sent to appropriate staff members for faster response times.

Intelity CEO & President David Adelson said, “Technology provides a perfect way for hospitality to form meaningful connections with guests. It opens a full line of communication that allows hoteliers to receive feedback and insight directly from customers in order to provide better service, better marketing. Our goal is to empower Couples with new opportunities to engage and satisfy guests.”

[Product Name]

Download the One-Sheet

Fill out the following form to access additional information about …

Mobile Key

Download the One-Sheet

For additional information about our Mobile Key solution, download the PDF one-sheet after filling out this short form.

Mobile & In-Room Dining

Download the One-Sheet

Fill out this short form to access additional information about how we approach digital dining.

Guest Marketing

Download the One-Sheet

Fill out this short form to access additional information about using our platform to market to your guests.

In-Room Tablets

Download the One-Sheet

Fill out this short form to access additional information about our In-Room Tablets.

Integrations

Download the One-Sheet

Fill out this short form to access additional information and a list of our more popular integrations.

Smart Mirrors

Download the One-Sheet

Fill out this short form for more information about our Smart Mirrors solution.

Casting

Download the One-Sheet

For additional information about our Casting solution, download the PDF one-sheet after filling out this short form.

Live! Casino & Hotel Success Story

Download the One-Sheet

For additional information about Live! Casino & Hotel and how they saw success leveraging Guest Marketing, download the PDF one-sheet after filling out this short form.

Do Not Sell My Personal Information

In accordance with the California Consumer Privacy Act (CCPA) you have the right to opt out of the sale of your Data to third parties. Submit your request below to opt out of the sale of your Data.

INTELITY will review your request and respond within 5 business days.

Data Questions for CA Residents

Want to know more about your Data? Send us an email using this form and we’ll get back to you as quickly as we can.

Mobile Check-In

Download the One-Sheet

For additional information about our Mobile Check-In solution, download the PDF one-sheet after filling out this short form.