The latest innovation and trends in contactless guest experience and the products that are revolutionizing the service industry.
Luxury hospitality isn’t about robots greeting guests at the front desk or chatbots answering every question—it’s about creating seamless, personalized experiences that anticipate needs before they arise. The latest episode of Hospitality AI Beat, sponsored by INTELITY, explores this concept in depth: EP3 – The AI You Don’t See: Invisible Intelligence in Luxury Hospitality. The […]
FOR IMMEDIATE RELEASE NASHVILLE, TN (January 14, 2025) – INTELITY®, the leading guest experience platform in hospitality, today announced the release of GEMS 2.0, a transformative platform that unifies hotel guest data and digital touchpoints to enable truly personalized experiences. The release marks a significant milestone in CEO Steve Proctor’s modernization initiative, delivering on his […]
Personalized promotions go a long way when it comes to cross-selling, upselling, and retaining hotel guests We all know upselling and cross-selling tips are hot topics in the retail industry, but they’re also important factors when it comes to marketing to your hotel guests. According to Forbes, attracting a new customer can cost five times […]
CEO Robert Stevenson shares how INTELITY’s guest experience platform can help solve some of the staffing challenges in hospitality today. INTELITY CEO Robert Stevenson was recently featured in an episode of the podcast The Uncaged Show, where he touched on several topics, including the latest updates to the INTELITY platform, current trends in the hospitality […]
For the HumAIn podcast with David Yakobovitch, INTELITY CEO Robert Stevenson discusses mobile trends and tech in hospitality. Tune in to hear how the INTELITY mobile platform is being built to modernize the guest experience, how the pandemic affected mobile advancement, and what role mobile tech and AI will play in the future of travel […]
Last week, Skift brought together industry leaders, hoteliers, and editors to discuss the future of travel and guest experience in the one-day virtual Hospitality & Marketing Summit. Here are the main takeaways.
