The latest innovation and trends in contactless guest experience and the products that are revolutionizing the service industry.
The most successful hotels use technology to track and measure results on an automated basis. Not only is having reliable business analytics important but in today’s environment, it is crucial in making intelligent business decisions. However, tracking data and creating metrics can indeed be tedious work, especially if you’re tracking across different programs. Can you […]
Sometimes a story is best told through pictures. Guests have come to expect technology in hotels and get excited when technology makes their stay easier – whether it be with mobile check-in and check out, messaging, mobile service requests, or room controls. For our Inteliversary, we rounded up the top Instagram posts featuring INTELITY products […]
Voice-activated hotels can provide a new era of customer satisfaction by saving time for guests and staff, giving guests a personalized experience, and becoming a new amenity that your hotel can market. Here, we break down the voice-activated hotel room and what it can do for your guests. Saving time for your guests From tablets […]
Considering technology during the design process of a new hotel property can only promote innovative ideation and save on installation costs The discussion about technology has changed immensely over the past several years, and hoteliers worldwide have received the message: all guests, millennial, gen z, or otherwise, want mobile tech included in their experience. While […]
A hotel app has great potential to aid in cultivating satisfied, loyal guests if hotels can figure out how to embrace innovation and prove to guests that the app is designed with their best interest at heart. Features such as direct messaging, mobile check-in, and mobile hotel room key are a step in this direction, […]
3 compelling reasons to choose Mobile Messaging over other service channels. Welcome to the next era of customer service. Let’s start by taking a look at these statistics: 97% of Americans use mobile text messaging at least once a day. Texting takes up 14.1% of cell phone users’ time. (Nielsen) 90% of all text messages […]
