Presenting the latest innovation and trends in hospitality technology and the products that are revolutionizing the service industry.
Providing an exceptional guest experience is paramount to any hotelier, but the modern traveler’s desire for a highly personalized digital interaction has created a challenge. Implementing a tech platform that streamlines daily operations, staff workflows, and offers expanded communication tools will lead to elevated guest service, and free up staff time so they can focus […]
In an age when travelers expect instant service and immediate access to information, hoteliers must embrace technology that streamlines staff management and automates daily workflows so they can provide the best possible experience for their guests. Staff management and service optimization tools provide solutions to common pain points. This type of technology seamlessly connects staff […]
Contributed by Kacey Bradley The world of business is inherently competitive. Every industry has companies trying to rise to the top, which means impressing consumers by learning what they want and finding ways to make those things happen seamlessly. Businesses that invest in delivering on consumer expectations typically see an increase in brand loyalty, which […]
Service recovery is an important part of the guest experience. Studies show that 63 percent of guests would be willing to return to a property after having a negative experience if they received a follow-up apology or correction from a member of management. While you may not meet your guests’ expectations every single time, it […]
It’s no secret that expectations surrounding the digital guest experience have changed. With more than 96 percent of modern hotel guests carrying smart devices, the obvious next step is ensuring that you provide your guests with a smart experience. What Does a Smart Guest Experience Look Like? A smart guest experience is one that anticipates […]
By Benjamin Keller, INTELITY Senior Vice President of Sales, West As travelers become more reliant on mobile technology, it is increasingly important to make sure the right tools are in place for staff to effectively connect with guests before, during, and after their stay. Incorporating the right technology into your operations not only enhances the […]
