Presenting the latest innovation and trends in hospitality technology and the products that are revolutionizing the service industry.
If you haven’t made a digital retail store readily available to your guests, you’re leaving money on the table. Don’t underestimate the possibilities of retail to generate incremental revenue for your property. 96 percent of all Americans have purchased goods online – 80 percent within the last month. E-commerce accounted for about $2.3 trillion in […]
How to Use In-Room Tablets to Engage Guests in Their Rooms In-room tablets can be game-changers, so to speak, for casino resorts. In addition to guests being able to use in-room tablets for all the more familiar uses—such as requesting services, making reservations, and communicating directly with staff, as they would at any hotel—casino hotels […]
Mobile phones are practically universal these days with 77 percent of U.S. adults having a smartphone. Globally, 2.71 billion people use smartphones – about a third of the world’s population. It’s no surprise that hotels, casinos, and luxury residential properties are starting to implement mobile key technology into their operations. Also known as a digital […]
Give your guests the self-service check-in experience they expect Today’s travelers prefer to use self-service technology to streamline their travels. It’s no surprise that guests are more satisfied with hotels that are mobile-friendly, according to a recent study by J.D. Power and Associates. Another study conducted recently by Oracle shows that 90 percent of hotel […]
Connecting with and effectively marketing to guests are big pain points in the hospitality industry. In an age where guests are inundated with content and have endless accommodation choices available at their fingertips, it can be challenging for hoteliers to reach their guests and maintain their attention. Technology, though a key contributor to the abundance […]
Providing an exceptional guest experience is paramount to any hotelier, but the modern traveler’s desire for a highly personalized digital interaction has created a challenge. Implementing a tech platform that streamlines daily operations, staff workflows, and offers expanded communication tools will lead to elevated guest service, and free up staff time so they can focus […]
In an age when travelers expect instant service and immediate access to information, hoteliers must embrace technology that streamlines staff management and automates daily workflows so they can provide the best possible experience for their guests. Staff management and service optimization tools provide solutions to common pain points. This type of technology seamlessly connects staff […]
Contributed by Kacey Bradley The world of business is inherently competitive. Every industry has companies trying to rise to the top, which means impressing consumers by learning what they want and finding ways to make those things happen seamlessly. Businesses that invest in delivering on consumer expectations typically see an increase in brand loyalty, which […]
Service recovery is an important part of the guest experience. Studies show that 63 percent of guests would be willing to return to a property after having a negative experience if they received a follow-up apology or correction from a member of management. While you may not meet your guests’ expectations every single time, it […]
It’s no secret that expectations surrounding the digital guest experience have changed. With more than 96 percent of modern hotel guests carrying smart devices, the obvious next step is ensuring that you provide your guests with a smart experience. What Does a Smart Guest Experience Look Like? A smart guest experience is one that anticipates […]
Technology has completely changed the way we travel. We now expect flexibility, freedom, and control over every aspect of our journey. When it comes to managing travel, a study by the GBTA Foundation shows that 78 percent of Americans prefer to use self-service technology. That number will inevitably grow as Millennials and Generation Z continue […]
Today’s travelers want hotels to provide them with personalized experiences tailored to their preferences. This fact is extensively covered within the industry, but why should hoteliers care? Studies show that hotels that take the time to create unique experiences customized to their guests’ preferences generate increased revenue per guest and strengthen brand loyalty. So, how […]
Over the past few years, hotels across the world have experienced a decrease in in-room dining orders. In response to the steady decrease in in-room dining orders, several hotels have started to discontinue offering room service, but a recent study shows that 43 percent of guests still view room service as “very important” and 28 […]
You will fall behind in your bookings if you fall behind in your technology, here’s why… Technology is no longer just a nice “extra.” In the travel industry, using and providing the right kinds of technology has become an absolute necessity, so much so that AAA has revised its Approval Requirements and Dining Rating Guidelines […]
What I’ve Learned So Far and What’s Important Moving Forward as the New INTELITY Looking back on INTELITY’s first 10 years, I think about how much I’ve learned as its founder and first CEO for the past 10 years. I’m truly excited about what is yet to come in these next 10 years, now that […]
In-room technology is critical for guest happiness; hotel service is an area where hotels can continue to increase customer satisfaction The J.D. Power 2018 North America Hotel Guest Satisfaction Index indicated that hotels are definitely getting it right when it comes to guest experience, and their guests are happier than ever. According to the annual […]
High tech has become the norm, and it may be growing faster in the global hotel industry than almost anywhere else. As you finalize your property’s 2019 budget, make sure you’ve considered this high-tech trend and have allocated the right amount of spending for the hospitality technology that will best serve your property, your staff, […]
The downtown, luxury Indianapolis hotel sees its numbers of engagements, clicks, requests, and orders soar after launching Intelity’s guest service platform. Intelity, the leading integrated mobile and in-room technology provider for the global travel industry, has announced its full guest service platform is now live at the luxurious Conrad Indianapolis hotel. The award-winning hotel, located […]
Studies show mobile solutions from INTELITY are high on guests’ wish lists for 2019 According to Hospitality Technology’s 2018 Customer Engagement Technology Study, 65% of guests say they are willing to pay higher rates and are more likely to return to a hotel that offers access to the technology they deem important. Guests’ technology demands […]
Say “Hello” to the new voice of guest service. Implementing voice technology can lead to an increase in guest satisfaction and elevate your guests’ overall experience at your property. Voice technology not only streamlines guest requests, but it can also save guests time. Studies show that guests spend an average of 12 minutes adjusting the […]
Los Angeles | Orlando | London
INTELITY is the global provider of the most comprehensive guest experience and staff management platform.
