At Your Service

Occupancy rates are rising, but many hoteliers are wary of scaling staffing back up in the wake of last year’s losses. To prevent overwhelmed staff and compromised service in the wake of travel’s return, hoteliers can use tech to fill in the gaps. Here’s how.

“When systems aren’t talking to each other…it’s operational madness. You just can’t keep track of that, and it’s the guest that falls through the cracks as a result.” See the best insights from Tuesday’s webinar with HFTP and Infor now!

88% of consumers adopted mobile payment technology last year, and they’re not giving it up anytime soon. Find out what that means for your property going forward.

It’s as simple as this: what’s working for hoteliers and what’s not? With 2021 fast approaching, we examine the three strategies we predict are here to stay for the long run—and the one that’s quickly losing effectiveness.

Are there going to be more lockdowns? What happens when a vaccine becomes widely available? Will safety measures become unnecessary? Here’s what travelers are saying about their plans for 2021.

Many hoteliers feel they’re between a rock and a hard place right now: knowing they need a mobile app, yet concerned about the time and budget the purchase process takes. But it doesn’t have to be that complicated (or expensive!). Here’s how.

The best quotes. The best insights. The best strategies. In a year of complete disruption, find out what the hospitality and technology experts had to say at Cyber HITEC—and what they believe hoteliers should focus on in the next month, year, and decade.

The most important challenge for hoteliers today? Keeping hotels clean and guests safe. But the most important challenge for hoteliers in the next 5-10 years? Shifting operations to a more environmentally friendly model. Here’s how to get started on both at the same time.

October is jam-packed with virtual hospitality events for hoteliers and investors—and we’re proud to announce we’re sponsoring three amazing conferences this month: The AHC Reimagined, Virtual G2E, and Cyber HITEC. See how to attend and chat with us there!

Low-contact service is a vital guest expectation in 2020—second only to cleanliness. But in the most unpredictable budget season hotels have ever faced, how can hoteliers create a 2021 budget that supports a contactless hospitality strategy without breaking the bank?

Last week, INTELITY CEO Robert Stevenson interviewed hotelier Kerrie Hunter about her experience using contactless tech to drive revenue and results in 2020. See her top quotes and insights from the conversation.

Two new surveys asked over 10,000 consumers what they expect travel experiences to look like in 2020 and beyond. Here’s what they said.

With occupancy rates limited in many areas and stagnating in others, it’s impossible to overstate the importance of incremental revenue from dining and amenities. So, how can you tempt guests into spending more?

Consumers have come to expect digital convenience as they travel. But mobile hospitality has also become important for safety in the last six months—and the question isn’t if hotels will adopt mobile tools, but when. Here’s what to adopt first.

Experts like McKinsey & Company and STR predict a slow, steady recovery curve, not an upward spike for the hospitality industry—and STR’s latest reports show American growth in particular is stagnating. But is there a way for hoteliers to buck the trend? Yes.

The stress of reopening is undeniable, yet it doesn’t have to overwhelm your property. Strengthen the backbone of your property—your operations—to empower employees and accelerate your recovery timeline.

There’s no way around it: hotel stays are never going to be the same after COVID-19. But what is the new standard? Take an in-depth look at how guest-hotel interactions before, during, and after stays have changed.

In light of the massive spike in demand for contactless service, the INTELITY platform—which already included mobile dining—has been quickly upgraded with new features that create an entirely touchless hotel dining experience. Find out how.

If surging US cases are any indicator, COVID-19 will remain a concern for the foreseeable future. How can hoteliers soothe fear, limit turnover, and keep hotel staff safe as safety levels fluctuate?

With summer vacation on the horizon and safety still a concern for many travelers, hotels need to reduce face-to-face interactions while still providing top-quality service. How? Great communication every step of the way.

Hoteliers are in a tough position when it comes to dining—it can be high-risk and a loss leader, but hotels can’t afford to lose any revenue streams this year. So how can you bring back dining safely and profitably?

Get an in-depth breakdown of how you can use “Safe Stay” hotel guidelines to keep guests and employees informed and secure as you reopen.